TD BANK
Insight: TD Bank was refreshing their brand identity and needed to focus on a single point of differentiation to stand out.
Idea: In a world where banking can feel too much like a transaction, position the new refreshed brand around “Unexpectedly Human.”
My role: Lead verbal identity strategist responsible for new global voice, messaging, copy strategy, brand book, and for training the entire fleet of TD Bank copywriters in US and Canada.